Are your cleaners trained and background checked?

Yes! Every member of our staff undergoes a rigorous interview, background check, and a comprehensive training program to ensure top-tier quality and safety for your home.

Do I need to provide cleaning supplies?

You can choose! We can bring our own eco-friendly, professional-grade cleaning supplies and equipment for a small additional fee (+AED 5.25/hr), or we can use the supplies you have at home.

Which areas in Dubai does Smart Maids serve?

Smart Maids provides cleaning services across Dubai Silicon Oasis, International City, Dubailand, Liwan, Mazaya, Warsan, Downtown Dubai, Dubai Marina, JLT, Business Bay, and JVC. Headquartered in Apricot Tower, Dubai Silicon Oasis.

Can I book a same-day cleaning service?

Yes, subject to availability. Call +971 50 606 4040 or book online. We are available 7 days a week from 7am to 8pm.

Can I request the same cleaner every time?

Absolutely. For recurring weekly or bi-weekly bookings, we always strive to send the same cleaner so they get to know your home and your specific preferences.

Do you offer weekly or monthly cleaning packages?

Yes. Smart Maids offers weekly, fortnightly and monthly cleaning packages at discounted rates for homes and offices across all our service areas.

What is your cancellation policy?

We understand that plans change. You can cancel or reschedule your booking free of charge up to 24 hours before the scheduled cleaning time.

Privacy Policy | Smart Maids Dubai

1. Identity of the Data Controller

This Privacy Policy applies to all personal information collected and processed by Smart Hygiene Cleaning Services LLC (operating as "Smart Maids"), having its principal place of business at Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates (referred to herein as "we", "us", or "our").

We are committed to processing your personal data strictly in conformity with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and applicable regulatory resolutions issued by the UAE Data Office.

2. Categories of Personal Data We Collect

To schedule, dispatch, and fulfill cleaning appointments, we collect the following types of personal information:

Contact & Identification Data

Full customer name
Active telephone & WhatsApp number
Email address
Preferred language of communication

Location & Premises Details

Service address (Building, Villa/Apartment Number)
Community area (e.g., DSO, Liwan, Downtown, Marina)
Access instructions or security gate codes
Property specifications (bedrooms, bathrooms, square footage)

Booking & Financial Information

Service date, frequency, and time preferences
Payment method confirmation & VAT tax invoices
Transaction references (we do not store raw credit card numbers)

Technical & Telephony Metadata

IP address, browser type, and operating system
Customer care call recordings (for quality and dispute resolution)
WhatsApp chat transcripts for booking records

3. Purpose of Processing Personal Information

We process your data strictly for legitimate operational purposes, including:

Fulfillment of Service: Allocating, dispatching, and routing cleaning captains to your physical location.
Communication: Sending booking confirmations, arrival status notifications, and invoice receipts via SMS, WhatsApp, and email.
Quality Assurance: Evaluating cleaner performance and handling client inquiries or service quality reviews.
Statutory Compliance: Maintaining commercial records, tax invoices, and accounting journals in compliance with the UAE Federal Tax Authority (FTA).
Dispute Resolution: Defending legal claims, validating service execution, and verifying incident reports.

4. Lawful Bases for Processing under UAE PDPL

Under Article 5 and Article 6 of UAE Federal Decree-Law No. 45 of 2021, we process your personal data under the following legal grounds:

Performance of a Contract: Processing is required to perform the cleaning agreement entered into between you and Smart Maids.
Legal Obligation: Processing is required to comply with UAE corporate, labor, municipal, and tax legislations.
Legitimate Interests: Protecting our property, preventing fraudulent bookings, and ensuring worker health and safety.
Express Consent: Where you provide optional consent for promotional newsletters or non-essential analytical cookies.

5. Third-Party Data Sharing & Disclosures

We do not sell, rent, or trade your personal data to third-party marketing companies. We share your data only with the following authorized recipients:

Assigned Cleaning Captains: Receiving your first name, service address, and specific cleaning instructions for operational execution only.
Technology Service Providers: Cloud hosting infrastructure (AWS/Google Cloud UAE data centers), WhatsApp Business Cloud API, and dispatch systems bound by strict data processing confidentiality agreements.
Financial Gateways: Central Bank of UAE licensed payment processors for credit and debit card authorization.
Governmental Authorities: Dubai Police, Dubai Municipality, or judicial authorities only where formally mandated by judicial order or statutory decree.

6. Data Security Measures & Confidentiality

We implement comprehensive technical and organizational safeguards to protect your personal data from unauthorized access, accidental destruction, modification, or disclosure:

All website communications are protected with 256-bit Secure Socket Layer (SSL/TLS) encryption.
Strict role-based access control (RBAC) restricts personal contact details to authorized dispatch personnel only.
Staff undergo confidentiality training and sign binding non-disclosure agreements under UAE law.

7. Data Retention Policy

We retain your personal information for as long as you maintain an active customer account with us. Following account inactivity, booking and financial transactional records are retained for a statutory period of five (5) years in accordance with UAE commercial book-keeping and VAT audit standards, after which they are securely sanitized or deleted.

8. Your Rights as a Data Subject under UAE PDPL

Under the UAE Personal Data Protection Law, you possess explicit rights regarding your data:

Right to Access: Request a copy of the personal data held about you.

Right to Rectification: Request correction of inaccurate or incomplete contact or property information.

Right to Erasure: Request deletion of your personal data where statutory retention obligations have expired.

Right to Restriction: Restrict processing under specific disputed circumstances.

To exercise any of these statutory rights, please send a written request accompanied by verification of your identity to [email protected]. We respond to all verified requests within thirty (30) calendar days.

9. Data Protection Contact

For any queries, concerns, or complaints regarding this Privacy Policy or our data management protocols, contact our designated privacy department:

Data Protection Office — Smart Hygiene Cleaning Services LLC

Apricot Tower, Dubai Silicon Oasis, Dubai, UAE

Email: [email protected]

Official Telephone: +971 50 606 4040