Question 1

Are your cleaners trained and background checked?

Accepted Answer

Yes! Every member of our staff undergoes a rigorous interview, background check, and a comprehensive training program to ensure top-tier quality and safety for your home.

Question 2

Do I need to provide cleaning supplies?

Accepted Answer

You can choose! We can bring our own eco-friendly, professional-grade cleaning supplies and equipment for a small additional fee (+AED 5.25/hr), or we can use the supplies you have at home.

Question 3

Which areas in Dubai does Smart Maids serve?

Accepted Answer

Smart Maids provides cleaning services across Dubai Silicon Oasis, International City, Dubailand, Liwan, Mazaya, Warsan, Downtown Dubai, Dubai Marina, JLT, Business Bay, and JVC. Headquartered in Apricot Tower, Dubai Silicon Oasis.

Question 4

Can I book a same-day cleaning service?

Accepted Answer

Yes, subject to availability. Call +971 50 606 4040 or book online. We are available 7 days a week from 7am to 8pm.

Question 5

Can I request the same cleaner every time?

Accepted Answer

Absolutely. For recurring weekly or bi-weekly bookings, we always strive to send the same cleaner so they get to know your home and your specific preferences.

Question 6

Do you offer weekly or monthly cleaning packages?

Accepted Answer

Yes. Smart Maids offers weekly, fortnightly and monthly cleaning packages at discounted rates for homes and offices across all our service areas.

Question 7

What is your cancellation policy?

Accepted Answer

We understand that plans change. You can cancel or reschedule your booking free of charge up to 24 hours before the scheduled cleaning time.